Frequently Asked Questions

Answer:
Yes, the Dubai Lost and Found website is completely free to use for reporting and browsing lost or found items. Our goal is to help the community reunite with their belongings without any cost.

Answer:
To report an item, simply click on the "Submit Lost Item" or "Submit Found Item" button on the homepage. Fill out the form with relevant details, including item description, location, and images. Once submitted, your report will be added to our gallery for others to view.

Answer:
If you see an item in the gallery that matches something you lost, click on the item to view its details. You can leave a public message in the comments section to communicate with the person who found the item. Please remember to be polite and respectful in your communication, as it is visible to all users.

While we strive to provide a helpful platform, we do not verify the authenticity of the information shared by users. Therefore, it is important to carefully verify any details before proceeding with item recovery. The website is not responsible for the accuracy of the information provided by users.

Answer:
Items remain listed on the website for 90 days after they are reported. If the item is still unclaimed, we will remove it from the gallery, but it will remain in our database for further inquiries. If your item is returned, you can mark it as "recovered" at any time.

Answer:
Yes, you can upload up to three images when submitting a report. We recommend using clear images that highlight any unique features or identifiers of the item to help others recognize it easily.

Answer:
You can manage your report by logging into your account, navigating to your item report, and selecting the option to edit or delete the listing. If your item has been found, please update the status to "recovered" so it can be removed from the gallery.

Answer:
Yes! We are always looking to collaborate with malls, public transport services, and other organizations to extend our reach and improve the platform. Please visit our Partners page or contact us directly to discuss potential partnerships.

Dubai City Lost and Found Website User Guide
Welcome to the Dubai City Lost and Found website! This guide provides detailed instructions on how to use the platform effectively to report lost or found items, search for items, and manage your submissions.
1. Getting Started
- Visit the website: https://www.dubailostandfound.com
- Register for an account:
* Click on the Register button in the top-right corner.
* Fill in your details (name, email, password, etc.).
- Log in to access all features.

2. Reporting a Lost Item (If you lost the item)
- Log in to your account.
- Navigate to the Found Items Gallery page by clicking the ‘View Found Items’.

Searching for Items
- Use the Search Bar located at the left side of the page.
- Filter results by:
* Category
* Location
* Date Found/Lost
- Browse the list to find a matching report.
- Click on the item for more details.

- If you find the item under the Found Items section.
- Click the 'Claim Item' button and send the messages to the poster with the details.
- Wait for the item poster to replay and verify your claim.
- Get back your item.

- If you did not find the item under the Found Items section.
- Navigate to the Lost Items Section.
- Click on the 'Report Lost Item' button.

- Fill out the form:
* Item Name: Provide a clear title (e.g., 'Black Wallet').
* Category: Choose the appropriate category (e.g., Electronics, Clothing).
* Location: Enter the area where you lost the item (e.g., Dubai Mall).
* Description: Add detailed information about the item.
* Upload Photos: Attach up to 3 photos of the item (optional).
- Click Submit to post your report.

3. Reporting a Found Item (If you found the item)
- Log in to your account.
- Navigate to the Lost Items Gallery page by clicking the ‘View Lost Items’.

Searching for Items
- Use the Search Bar located at the left side of the page.
- Filter results by:
* Category
* Location
* Date Lost
- Browse the list to find a matching report.
- Click on the item for more details.

- If you find the item under the Lost Items section.
- Click the 'Report Found' button and send the messages to the poster with the details.
- Wait for the item poster to replay and verify the claim.
- Return the item to the claimer.

- If you did not find the item under the Lost Items section.
- Navigate to the Found Items Section.
- Click on the 'Report Found Item' button.
- Fill out the form:
* Item Name: Provide a clear title (e.g., 'Blue Backpack').
* Category: Select the appropriate category.
* Location: Enter the area where the item was found.
* Description: Add detailed information about the item.
* Upload Photos: Attach up to 3 photos of the item.
- Click Submit to post your report.

4. Messaging the Reporter
- If you find an item matching your description:
* Click 'Contact Poster' on the item's page.
* Send a message through the provided form.
- If you receive a response, continue communication via the platform.

5. Managing Your Posts
- Go to your User dashboard section.
- View your submitted reports under:
* My Lost Items
* My Found Items
- Edit or delete reports as needed by clicking the corresponding button.

- View your communication messages under:
* Inbox

6. Frequently Asked Questions (FAQs)
- Visit the FAQs section for answers to common questions about using the website.

7. Community Forum
- Visit our community forum to create interesting topics for our user discussion.

8. Partner and Sponsor Information
- Learn about us, our sponsors and our partners in the About Us or Partners sections.

9. Suggestions and Feedback?
- Contact us via:
* Email: yanxi@dubailostandfound.com
- Use the Contact Us form available on the website.